Franchise Everything

Ep16 Suzan Lindsey, Kwik Kopy, Shellharbour - the franchise owner journey

Franchise owner journey: Suzan Lindsey - From a Sonographer to owning and running her own Kwik Kopy Print Solutions franchise with her son, while husband Paul runs another one 2 hours away with another son! With Suzan's husband, Paul, a printer by trade, originally an employee in Kwik Kopy franchises in both Regional Victoria and then Sydney and back, Suzan opened her own business as a Sonographer, ultra sound 4D babies. The opportunity appeared for the family to move back to Sydney with Paul opening his own Kwik Kopy franchise in Five Dock which was underperforming at the time - to now a very successful business. Suzan got a little bored after a while doing the bookwork from home for the business, and decided that she needed to do something else - 'whatever that is', be it a retail employee or similar. Paul suggested opening another Kwik Kopy Centre but closer to home (Shellharbour), as Paul had been commuting to the Five Dock location in Sydney for work for 9 years now. Suzan did not think she would be capable to run the full operation and production side of a Kwik Kopy business, as the prospect was daunting for her for all sorts of reasons. The brand new Shellharbour location they decided, would be fully Suzan's to run, she went through all the training to get ready, and both Paul and Suzan run their respective locations quite independently. Opened right at the start of lockdown during covid, which was challenging for a while, Suzan and her son Damien have grown the business and made a great success supporting local small businesses. An interesting family business set-up, with two of three kids involved, running quite separate, firstly, in an established location with existing clients, and adding a brand new location that Suzan has had to build from the ground up while learning to run the entire business herself. Podcast Produced by:  www.magneticbusinessmedia.com.au Franchise Stories and Knowledge Base (our other website):  www.franchisebuyer.com.au Listen or Watch on; Spotify:  https://tinyurl.com/4svkvazb Apple Podcasts: https://tinyurl.com/2cpwdxct Amazon Music: https://tinyurl.com/ym73mafv YouTube: https://youtu.be/W25z85AxBlw

Ep15 The Stepz Fitness Franchise Business Model with Sam Waller, CEO

When Sam became the franchisor of the brand, the business was no different in his words to any other 24/7 gym in the marketplace. The concern was it had no point of difference. Embarking on a journey of immense change, the brand now looks entirely different to what it did only a handful of years ago. This discussion with Sam, focused on a handful of key components as he sees them, of the franchise business model specifically. These key aspects to the franchise model are; The fact it is a hybrid business model (now) gym and functional fitness, Affordability and flexibility, Advanced fitness programs and technologies adopted, Unique aesthetics and designs, Franchise support and real estate guidance for locations. Podcast Produced by:  www.magneticbusinessmedia.com.au Franchise Stories and Knowledge Base (our other website):  www.franchisebuyer.com.au Listen or Watch on; Spotify: https://tinyurl.com/2rrccc8n Apple Podcasts: Amazon Music: YouTube: https://youtu.be/W25z85AxBlw

Ep14, Michael Morrison, Coochie Hydrogreen, Newcastle - the franchise owner journey

Franchise owner journey: Michael Morrison - An ex-automotive retail manager and corporate banker going in an entirely different direction when a redundancy led to building a large, multi-territory lawn care franchise business. On the surface, taking a looking at the career path of Michael Morrison, you would likely not have picked multi-region lawn care franchise owner to be amongst it. Building a significant career in automotive retail in varying management roles with Valvoline oils, then in corporate banking with HSBC, Michael lived the corporate life with significant hours and travel. Giving an insight into his thinking and career approach, he had what could best be described as an epiphany one day when his 3 year old daughter asked him a question that has impacted his life significantly. "Daddy, are you coming home in the dark tonight, or the dark tomorrow?" From that moment Michael began planning his own exit strategy from the traveling  corporate life. Rebounding into a less demanding role and spending a number of years in corporate banking, then putting his hand up for a redundancy offer. Then in his late 40's Michael had some concerns about where he'd fit going forward. This led him to a desire to work for himself (after being urged to), and looking for a business, which eventually led him to discovering Coochie Hydrogreen. In a strange twist, Michael already had an interest in turf, curating cricket wickets as a volunteer at Club Cricket for 20 years as part of his stress relief from work. Now with 750+ customers across the region, Michael has two vehicles, team members on the road, and growth aspirations of 1,000 clients within 5 years in the business. He has also acquired 3 exclusive regions within the brand as part of his future growth plans. Podcast Produced by:  www.magneticbusinessmedia.com.au Franchise Stories and Knowledge Base (our other website):  www.franchisebuyer.com.au Listen or Watch on; Spotify: https://tinyurl.com/339be449 Apple Podcasts: https://tinyurl.com/mr363rc2 Amazon Music: https://tinyurl.com/2rh4peca YouTube: https://youtu.be/vm1IwO6yOHg

Ep13 Ben Flintoff, Multi-Brand Franchise Leader. Business Leader

From a franchised cafe owner to leading the Asia Pacific Region for one of the fastest growing bubble tea brands globally, Ben Flintoff's CV alone makes for interesting reading. Ben's passion for exceptional service to both the end consumer and business partnerships, mixes well with an obvious desire to challenge himself across the professional realm by going all-in on whatever he is doing while chasing his dreams. This 'dream chasing' has seen him shift his career multiple times starting with commercial and private banking from Darwin to London, to resort managing Canadian ski resorts, financial planning, franchised cafe owner, to cellar door manager at a prominent winery, then into key corporate operations roles in national and global franchised brands. Not to mention successfully becoming an Ironman Triathlete amongst it all along the way! A huge shift into a passion project area of renewable energy for a short period of time that Ben reflects on as a 'failure', saw him re-enter the franchise sector more recently in a key global brand role. Ben's outlook on life and business is also partly framed in context of how he lives and effectively functions with Type1 Diabetes. An inspiring business leader and much-admired franchise sector personality, please enjoy learning more about, Ben Flintoff... Podcast Produced by:  www.magneticbusinessmedia.com.au Franchise Stories and Knowledge Base (our other website): www.franchisebuyer.com.au Listen or Watch on; Spotify: https://tinyurl.com/mrypf5au Apple Podcasts: Amazon Music: https://tinyurl.com/3kf9tync

Ep12 Coochie HydroGreen, Franchise Business Model with Ania Sienko, CEO and Grace Lindsey, Franchise & Marketing Manager

An interesting service offer to the market that incorrectly could be seen at just a fleeting glance as being something around gardening or lawn mowing - which it is neither. Coochie HydroGreen franchises offer a lawn care program generating lush green lawns nationwide. Using a '6 in 1' program of nutrients sprayed into the lawn, franchise owners are on bi-monthly visit cycles to customers to treat their lawns. The chat with Ania and Grace centred on some key aspects to the business; The scalability of the business with many franchise owners having more than one territory - one even having 13 territories, High profitability of the business and what that looks like in real terms, The strength and resilience of the business and how it operates successfully across all business cycles in the market, and in particular how it performed during the covid period, Support within the system for franchise owners be it technical horticultural based or in business and marketing, The flexible nature of the business given customers are on a subscription model and jobs are scheduled bi-monthly with this, on top of the fact that the brand has a unique approach with programmed 4 weeks annual holiday for franchise owners part of it. Podcast Produced by:  www.magneticbusinessmedia.com.au Franchise Stories and Knowledge Base (our other website):  www.franchisebuyer.com.au Listen or Watch on; Spotify:  https://tinyurl.com/a6t7br7b Apple Podcasts:  https://tinyurl.com/5yuxy7t6 Amazon Music: https://tinyurl.com/2rkbmrka

Ep11 Emmanuel Constantinou, Kwik Kopy, Bondi Junction - the franchise owner journey

Franchise owner journey: Emmanuel Constantinou - With 37 years in print, and an apparent unmatched passion for the industry, Emmanuel explains how he took over a struggling business and revived it. We uncover what it takes to stay relevant in the market around providing the best and most sought after services possible. Emmanuels life in the industry started with his fathers career as a lithographer for the print industry originally back in Egypt, and eventually working with dad in the family printing business in Australia, where he gained a detailed and lengthy education in print. Further into his career, Emmanuel found himself as an employee of the Kwik Kopy, Bondi Junction store, where the opportunity presented itself to buy the business, one that was very much struggling. He was already the face of the business in the community in his sales role, and set about building the business back up to what it is today. Now having owned the business for 10 years, where he was an employee there prior, Emmanuel has some key insights into what it takes to be successful in business and in his industry in particular, as well the challenges in taking over a struggling business. As a huge proponent of networking, and being the face of his business, Emmanuel also takes this to a whole other level as President of the Bondi District Chamber of Commerce, for the past 8 years, which he sees as a key in being the most active part of his business and community. Podcast Produced by:  www.magneticbusinessmedia.com.au Franchise Stories and Knowledge Base (our other website):  www.franchisebuyer.com.au Listen or Watch on; Spotify: https://tinyurl.com/bdfu3juh Apple Podcasts: https://tinyurl.com/2kdw37sy Amazon Music: https://tinyurl.com/bdenrdjb YouTube: https://youtu.be/sEUP3hEjrGI

Ep10 The Plumbing Bros Franchise Business Model with James Riddle, CEO

A plumbing business where you don't need to be a plumber - Plumbing Bros started in 2020 and has grown to 12 locations so far spread across the country. In a unique offer to the market, the brand franchise offer centres around the fact that you do not need to be a plumber to own the business. Importantly for emerging franchise brands, James touched on the fact that as a new franchisor and offer to the market, it was clear that early investors in the business were buying in because of him and his vision, passion, and drive for the business, and that this has changed to not being as much about him as the brand has grown. This discussion with James centred around some key aspects to the business; The scalability of the business in that you don't need to be a plumber, Describing what an owner of the franchise actually does on a day to day basis, Sales & marketing aspects in operating and growing the business, broken into; a) Local Area Marketing (LAM) b) Group marketing c) 'Plumbing Bros Assist' Support within the system for franchise owners, Data generated by the business and how it compares so favourably to what James is seeing and hearing in other even much larger brands in the market. Podcast Produced by:  www.magneticbusinessmedia.com.au Franchise Stories and Knowledge Base (our other website):  www.franchisebuyer.com.au Listen or Watch on; Spotify: https://tinyurl.com/ycksvsbj Apple Podcasts: https://tinyurl.com/3ptje4bz Amazon Music: https://tinyurl.com/24pa3845

Ep9 Darryn McAuliffe, CEO FRANdata, Australia. Franchise Business Leader

As CEO, Darryn leads the Australian arm of FRANdata whose expertise is in franchise intelligence. Darryn will help you to understand the behind the scenes thinking and actions around securing franchise finance in the Australian market. With main customers being major banks and boutique lenders who have significant portfolios in franchising, Darryn's positioning is to provide these lenders with data in establishing who is a better risk than others out of 1,100 odd franchise brands in the Australian market. Darryn started in banking before moving into accounting after attaining his degree studying at night while at the bank. Missing the entrepreneurial feel of business after a numbers of years in accounting, Darryn moved back into banking to run portfolios of clients and leading business banking teams. This eventually opened a path to franchising with the opportunity to head up the franchising strategy for NAB. Frustration in this role with NAB around how hard it was to get information from brands to support loans, was the catalyst for heading up the FRANdata business in the Australian market. With FRANdata, Darryn has established and championed key initiatives aiding access to finance for good franchise brands with the Franchise Ratings Scale, the Franchise Bank Credit Reports, and the Australian Franchise Registry amongst the initiatives developed and championed. Darryn's position as one of the leading authority's on franchise finance in the Australian market is unquestionable... Podcast Produced by:  www.magneticbusinessmedia.com.au Franchise Stories and Knowledge Base (our other website):  www.franchisebuyer.com.au Listen or Watch on; Spotify: https://tinyurl.com/evmktmda Apple Podcasts: https://tinyurl.com/mr3ztxcx Amazon Music: https://tinyurl.com/4jyebwmw

Ep8 Gong cha Australia, Franchise Business Model with Lili Shi & George Kwok

Franchise business models unpacked - Gong cha Australia, Lili Shi, Master Franchisee, Australia, and George Kwok, BDM,  breaks down key aspects of the Gong cha franchise with Glenn Walford. Some of the aspects discussed include; Average daily sales in their stores with some ranges discussed, as well as the average transaction value information in the business, The typical trading patterns of a Gong cha store outlining the common peak periods and customers they see, Their fully inclusive 'turn-key' franchise cost approach, where they undertake all requirements to get a store fully open for one set cost, The concept of landlord contributions in the form of cash or rent free periods, and providing the full contribution to franchise owners, What a typical Gong cha store design looks like and where they are located in location strategy, What type of person they look for in a Gong cha franchise owner, Marketing campaigns for the brand including cross promotion with major IP such as Emoji and Snoopy, The global store opening campaign, Store designs and layout arrangements, The potential for drive-thru locations into the future, A Gong cha customer and franchise owner app is in development. Podcast Produced by:  www.magneticbusinessmedia.com.au Franchise Stories and Knowledge Base (our other website):  www.franchisebuyer.com.au Listen or Watch on; Spotify: https://tinyurl.com/4xy2mme8 Apple Podcasts:  https://tinyurl.com/43u3v989 Amazon Music:  https://tinyurl.com/2exa8x5k YouTube Playlist: https://tinyurl.com/262f3nny

Ep7 The 5 key things that made Stepz Fitness Franchise what it is today, with Sam Waller, CEO.

In this episode with Sam, we asked him to focus on a discussion on 5 key inflection points in the business that have been key in making the brand what we see today. 1min 20secs - 2017 and the moment when Sam took over the business and went from being a franchise owner, to franchisor of the brand at the age of 22. 4min 15 secs - The significant change in brand look, style and feel. Sam made the commitment and paid for the full marketing research and study sessions with brand marketing strategists with members to develop a future-proof brand strategy. 8min 40 secs - Franchise owner support changes to increase the level of operational support to each in the network. In particular, Sam implemented benchmarking for comparison amongst franchise owners, and he wanted to make the operational manuals more usable into a 'how to' guide, as opposed to just multiple manuals that never get read. 13min 20 secs - The transition to a hybrid gym business model given Sam viewed they had missed the opportunity to have scale in location numbers in the network when the 24/7 gym growth surge was happening. 16min 25 secs - Building a head office team to support and grow the business, where previously in the early days, Sam was doing much of it himself. Podcast Produced by: www.magneticbusinessmedia.com.au Franchise Stories and Knowledge Base (our other website): www.franchisebuyer.com.au Listen or watch on; Spotify: https://tinyurl.com/528jw2ch Apple Podcasts: https://tinyurl.com/mvbm4z Amazon Music: https://tinyurl.com/3vecsa6a Youtube Podcast Playlist: https://tinyurl.com/262f3nny